I have my little pile of money sitting in my Fiverr account where I found a gig and purchased thinking "Boy oh Boy!! I’m going to get my new logo!! I was so excited! Trying to be the “perfect customer”, I provided my Fiverr seller with some clip art that I had found through Google - to use as a GUIDELINE or design concept. Even clearly stated in my correspondence that it was copyrighted material (in fact, the copyright was all over the artwork) but thought it might help. Fast forward to a complete failure as my delivery was not only a day late (a fact that I would attribute to the time change, except the artist was a day AHEAD of my time zone, not behind) but I got nothing BUT the exact clip art with my company name slapped on it.
So, I hop into my trusty, low end software and go to work on my own. And I made a really pretty logo BUT my free trial of said software ended and I actually need it to be considerably larger and higher resolution so back to Fiverr I come, prepared to spend my little pile of money that seems to be STUCK here at Fiverr as cancelling is not the same as a refund.
I find another artist - and now, after being afraid of a language barrier, I chose one with FLUENT english (although I am certain, is not her first language). And we start off pretty great… Gig is for 4 logos plus a whole list of files to come as well. I provide my artwork that I need to be tweaked and consider that to be Logo 1 but am super excited to see what 2,3,& 4 look like.
F.M.L. Change colors in the same artwork is NOT another logo. So, now my dumb self sends over those same “idea pieces” with instructions in really big letters of “Copyrighted - do not cut & past - do not copy”, blah blah blah… and now my little pile of money is BACK in an account.
I do not want to continue to do this - Frankly I don’t have time as I have been at this for over a month and well, now my company is legit and I still don’t have a logo.
Can I GET my money back from Fiverr or just continue sifting through people that may be able to use Google translate but clearly cannot comprehend instructions?