Hey Fiverr community,
I got an order from a customer and he gave me the requirements and all, right after ordering the buyer said he ordered by mistake and asked to cancel, I agreed so I clicked accept. The cancellation got my completion rate down and now I can not go up to be a level 1 seller. I emailed Fiverr support and this is the email I got:
Sorry to hear about the issue you’re experiencing.
We understand that there are some cancellations which cannot be avoided and are no fault of the seller. Currently, your analytics will continue to reflect all cancellations and in the near future, this may be updated. We currently don’t have an option to change it manually.
I apologize for the inconvenience. I’m here if you need anything.
Alina | Fiverr Customer Support
Now I have to wait 2 months to go up a level or receive 10 orders to get my completion rate back up. Do you have any advice?