Hi all, first time buyer here and I’d like some feedback from sellers that have had to deal with Fiverr’s quirks, because from my quick look at the forums, it seems like there are many on the seller’s end of things.
I placed an order three days ago to have some CSS work done. I had spoken with the seller a few days prior to placing my order. In the message attached to the order I was very specific about what I wanted. So much so that I had to send two messages because I was over the character limit that I could send in one message. Lots of links so he would know what my team and I want, very descriptive, and so on. I tried my best to give him all of the information he would need, but told him to contact me if he had questions or concerns.
Well, no reply from the seller until hours before the project is due. I figured he was just busy with other projects, but he sent a rude message saying that I should have sent him a message because he doesn’t get notifications on orders unless he’s spoken with the client… we had spoken. He said he was away for three days, but I saw him online several times and his gig never left the search results. I thought there was a vacation mode that sellers could use for such instances.
He wanted screen shots of all the links I sent him, and he wanted them as fast as possible. He sent the message at 2AM my time, so needless to say he didn’t get the screen shots all that quickly. So I send him everything he asked for around 7AM (a few hours before the project is due), and now he’s asking for a four day extension. It was originally supposed to be a three day project. His reason for wanting an extension is that I didn’t provide him with enough information.
Am I being a bad buyer here? I feel like a four day extension is a bit much considering this was supposed to be a three day project. Does Fiverr really not give sellers notifications when an order is placed? That seems like very, very, very bad design.
Please tell me if I’m the one being a doofus here, I’m happy to admit when I’m wrong and would grant the seller an extension if this is a legitimate misunderstanding.