Fiverr Forum

Confusion about review system


#1

3 Days ago one of my buyer has ordered a gig from me. Then I delivered the order within 2 hours. After delivering the gig, i was waiting for more than 20 hours and then I messaged him. But still no response from him. After 3 Days (today), I got a new notification that is my order was automatically marked as complete. But unfortunately, I was not reviewed because of his absence.
If the buyer comes back online, He will be able to review under this gig? Thanks in advance.


#2

yes there is a timed window, during which your buyer can still leave a review.

I think it’s a week AFTER the order was automatically marked as completed.

If someone knows the exact duration of said window, please do chime in. :slight_smile:


#3

if your buyer come back wth in 4 days he or she is able to give you review and Rating other wise it will be locked and then noting happen :slight_smile:


#4

Customers don’t have to give you reviews - many just won’t. I think around 60% of my buyers leave a review.


#5

Oh and its 30 days for them to leave a review…


#6

Thanks for your query.


#7

Just be sure not to call anyone a biyatch or a whoreson. That goes down like a lead brick.


#8

Hopefully if someone leaves that in my review I would get Bob in customer support.


#9

Since there are a few varied answers in the thread, I can confirm at least what matches Fiverr’s “help” articles. @sue_mcl gave the matching answer. (Sue, you win!) Here is Fiverr’s help article that mentions the 30 day option:

http://support.fiverr.com/hc/en-us/articles/204361333-Providing-Feedback


#10

what will happen with sellers if buyers not leave a review?


#11

Oh, but thanks for your query.


#12

Nothing different - all sellers should just keep doing good work and over time their reviews will build to reflect their good work :slight_smile:

I have tried requesting reviews (nicely) in my delivery message and I have tried not doing that and have pretty much the same percentage of reviews regardless, so sellers just have to accept that not every buyer will leave them a review and appreciate the ones who do.


#13

yay, go me haha


#14

Thanks :slight_smile:


#15

Something similar happened to me a while ago. I had two individual buyers who were good with replying quickly. I delivered both orders, and never heard a word from either of them since. The orders were automatically marked as complete, and no review was left. Was it just a coincidence?


#16

Yeah some either don’t know how, can’t be bothered, or simply won’t, unfortunately! :slight_smile:


#17

Order mark as complete in 3 days after the delivery, be sure to add about feedback thing in the message while delivery


#18

Yeah! I did it.


#19

one of my friend faced same problem. the buyer came after a year and left a bad review saying he did not ordered this. that was tdelete all files except main.cotally mad, you should contact fiverr support for beter help.


#20

He can review your work within 30 days. And worst part is any body can edit his review , suppose one of your buyer gave you 5 star and after few days he changed that to 1 how you will feel? That’s my experience