I live in constant fear of going below 4.8, I dont want to, but I have to since this is my full time job. I dont really worry about the other stats as I think I do a great job of keeping them no lower that 98% and right now they are all at 100%. But I have a big issue with the ratings, it is constantly fluctuating, one bad review can move it from 4.9 to 4.8 etc. Right now it is at 4.8, I just got a bad review and I also got one yesterday.
I think it is something that is hard to control since a client can write, “I loved the article” and leave a 3 star rating. They can also leave a 2 star rating because in their opinion my writing style is not suitable for blog posts. I dont know, I try hard to please my clients but there is no way to ensure that you constantly get 5 stars especially when you do a lot of projects and work with buyers from all walks of life. I have no issue with working hard but I feel like I am walking on broken glass trying to keep my level.
Maybe my issue is that I have stopped allowing cancellations and so have started getting a larger volume of bad reviews because the client wanted a cancellation for one reason or another.