After I became a TRS, I updated my gig and my portfolio, raised prices 50% and for a year or so the results have been great. I’d say, up to 70% of potential buyers would contact me first giving me an opportunity to weed out the projects that weren’t a good fit or appeared sketchy in any way.
As for the projects I was interested in taking, I could get all my questions answered and minimize a chance for any misunderstandings this way. My completion rate would get to 100% every other month (which was a fantastic result that never happened before) and I was overjoyed.
Around April this year things changed. The ratio switched and now I have 30% of potential new buyers contacting me before ordering. The number of canceled orders has doubled as a result.
I don’t know what caused this. It’s either something in UI has changed and the requirements are even less noticeable and accessible or, perhaps, an overall tendency of prices going up across the platform affected me and now my prices don’t appear to be that “high” in comparison to prompt an inquiry.
Or maybe fiverr’s running a promo campaign somewhere with the overall message of “Buy whatever no questions asked”.
I don’t necessarily need the buyers to contact me before the purchase. Most of them can be contacted for clarifications after the fact. BUT I absolutely need them to fill out the brief that gets at least partially ignored most of the time. Especially when it’s an extra fast 48 hours delivery made on Friday evening with the buyer is unresponsive till Monday morning.
I know that buyers are not required to contact us prior to placing the order. But I’ve read a few positive accounts of sellers putting the “contact me first or I am not accepting this order” requirement in their gig descriptions and enforcing it somewhat successfully by canceling orders that don’t follow it through CS. It is, from what I understand, the way to deal with the situation that fiverr considers acceptable if the seller is willing to jeopardize the completion rate.
In my case, I don’t want to refuse service to anyone who hasn’t messaged me first but I’d really, really like to take some active measures to encourage more buyers to do it as the prices don’t seem to protect me anymore to a degree I’d be comfortable with.
My question is: has anyone tried a strict “no contact - no order” rule with their gigs and how successful was it? Did you notice any improvement at all? Or does it get ignored just like the rest of the requirements are? Is there even a point of trying? What is the best way to express it so it gets noticed?