Fiverr Forum

Contact requests outside of Fiverr


#1

I frequently get requests from buyers to contact them outside of Fiver and I always refuse. I’m very direct about this. However, Fiverr algorithms obviously automagically detect the keys word of “contact” and keeps flagging me for further investigation :frowning: Is this having any impact on my role in the site?

For context, I have been slogging away for four and a half years on Fiverr, with nearly 4k positive reviews and I’m still sat at Level 2.


#2

I always mention “it’s against Fiverr’s Terms of Service to give you my details” in my replies. Never been flagged like you. So I think it might be a poor choice of words from your part, using contact and outside Fiverr.


#3

The request was for contact outside of Fiver so my natural reply was that “I’m not allowed to contact you outside of Fiver” :frowning: I would have thought that this was clear enough, but maybe not to a bot.


#4

Strange, I get messages like this every now and then and I always reply with the usual “We are not allowed to contact each other outside Fiverr” message.

Yup, I use the word “contact” each time, and so far, no flags, no warning, nothing.

Not sure why???


#5

As Marioland said, I usually also tell them that its against Fiverr’s terms of services(TOS) instead of using any other words.


#6

It’s frustrating because I always play by the rules.


#7

Yes this has happened to be once. Be very careful about your choice of language. To ensure the bot doesn’t mistakedly pick you up, type something like:

‘communication must only take place within the site.’

I hope that helps.