Fiverr Forum

Contacting buyer over a conference call


#1

I have a buyer that needs to contact me over screen cast conference to discuss his next project with me. In this scenario are we allowed to do that? Still orders/payments will be processed through Fiverr platform. i dont want to compromise my clean record here at Fiverr.

Thank you for helpful replies


#2

To be safe it is best to contact CS to get permission to communicate with your buyer in any way otherr than through the message system. :wink:

I have heard on this forum of sellers getting banned for having contact with their buyers through, email, and any form of verbal communication. :open_mouth:


#3

In addition to contacting Support first, even if they say yes you have to have an active order before you use any contact method like that.