Fiverr Community Forum

Contacting Outside of Fiverr

Are we allowed to contact clients by email if it is necessary? Like to have a 3-way communication with them and their boss?

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Have you read Fiverr TOS ? If not then read that.

  • To protect our users’ privacy, user identities are kept anonymous. Requesting or providing Email addresses, ■■■■■/IM usernames, telephone numbers or any other personal contact details to communicate outside of Fiverr in order to circumvent or abuse the Fiverr messaging system or Fiverr platform is not permitted.

Yes, but they also told me that you can exchange information necessary to communicate in the order page.

no we cant…

You can not communicate outside . If it is necessary to complete the order you can share your email through order page.Like as they need your email to add you as admin of their website to complete the order (web design task)

If necessary their boss can create fiverr account and contact you…That is easy…

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