If you were demoted solely on your on time delivery there are a few things I have found out, a little about me, I am a top rated seller, I work full-time on this website. I do very much dislike this new system.
If you were demoted based only on your delivery time there is something messed up about the way they rank this that I have just confirmed and you might be able to get your level back if you can research if this happened to you.
So evaluations started on November 14th, everyone seems to believe this is when they started counting late orders, this ISN’T the entire truth. During this time I am quite certain I didn’t deliver 1 late order because I was very nervous about losing my status. After consulting with a Fiverr representative I found out I had 13 late orders counted against me, this 100% impossible. Here is what I found out.
If you had a late order before November 14th and that order got finalized after November 14th, that order was counted late.
So for example, if you were an hour late delivering an order on November 10th, and revisions on that order took it over to November 15th, that order was still counted against you as late, because it was finalized after November 14th.
This to me doesn’t seem fair as the orders in question were before the evaluation period AND this was not explained properly to us.
I’m lucky that I kept my top rated rank, but this is something you should look into if this effected you, I would hate to see anyone lose ranking based on something they could not control, or know about at the time.