Another reason why we sellers need some form of control on what orders to accept and not.
As a buyer I ordered a gig, the seller oversold himself and could not deliver. He had said he will make up and handle the 2nd phase so I did not cancel order on him, so he can make up for it on a subsequent task that apparently was more capable of. Only to also not deliver on this 2nd task, by means of not even responding. He actually requested a refund via CS and I did receive the funds back.
Before the refund was processed, I posted a review, as it was my responsibility to share my experience with others as this is the whole purpose of reviews.
Obviously he did not like the review and had also asked me to not post a review while he handles the refund.
After refund, he asked me to speak to CS to have the review removed.
I ignored him.
So what does he do now? He places an order on one of my low cost gigs to only do the same as ‘revenge’ and also give me a low rating and affect my overall 5-star.
I have no plans to accept or deliver this gig or even message him, and I think Fiverr should handle such via some processes so it does not affect my ranking, but for goodness sake, we need some control of which gigs to accept and not to be able to handle such orders from such people.
(note: this was a gig that I actually wanted to remove but not got around to it. When I received notification new order pending requirements, I managed to delete this gig before buyer was able to complete the requirements. Still he was able to submit the requirements and submit the order and countdown commence. Maybe helpful for others to know what happens in such cases)
He asking me to remove his review and now harassing me this way, should his account not be at risk of closure?
- and if due to my case, he does get his account removed, he will most likely attack me from another account and try to do the same. Hence why and another reason we need to curate and accept or decline orders as needed and even filters to not accept new buyers and to be able to see details about this new buyer especially when they are under a new account.
Wanted to hear what others have to suggest and how to handle it, besides contacting CS.
- ignore the order and not deliver, and how will that affect my profile?
- other tips?
I am level 2, so hope I do indeed receive some priority support from CS team, only time will tell.
My experience and my 2cents worth why we need that ‘more order control’ option Fiverr.