Fiverr Forum

Conversation with the buyer

When we get an order and we make some discussion with the buyer and after completing the first step we give him a custom request and he/she accepts it and we start an order, so, everything is going well but after someday the buyer say that my mind is changed and I do not want this website now so I want refund. So, after that, he/she requests for refund and our profile ranking will be bad. How we can face this type of problem?
My Gig.