I get so many messages from people I can’t possibly convert to a Buyer. I typically respond to their message in a professional polite way, but I’m starting to believe that’s affecting my conversion rate and possibly my gig’s page placement.
These messages are from people who obviously didn’t read ONE word of my gig description, or they’re casting a wide net looking for Sellers to do the ridiculous, or there in violation of Fiverr’s TOS, or they’re lonely and just want to correspond with a woman (yep, this happens), or they want me to do something unethical/illegal, etc. etc.
Today, I’ve decided to try something different and not reply because replies may affect my conversions. Instead, I"m going to report them under “other”, and describe why they should be reported. Like the guy who contacted me today looking for fake reviews for a popular travel website… now, reported as “other” because he was in violation of TOS.
Sure, CS will probably say conversions are not a factor, but I’m doubtful. They’re sending us leads that cost them money to generate, and like any good sales department, they’ll track who is burning through them and who isn’t.