So if you have been following up to what’s happening lately on the forum, 10 days ago, I wrote a comment on this post talking about my experience with the CS considering a rude buyer who I wanted to cancel the order with him without my stats being affected. I shared a reply that CS wrote regarding the situation & luckily, it seems that this piece of info helped a lot of members on forum.
Here's what their response was if you haven't checked it out.
Unfortunately, I would like to inform you that this piece of information wasn’t correct. Today, I contacted the CS because I found a decrease on my order completion rate without any important action happening on my account. I contacted them, talked about the issue, they explained, I talked more about the issue (This isn’t an important convo so I don’t want to waste your time reading it by quoting it here. Therefore, I’ll just add the important reply.)
There was a back & forth discussion until I mentioned to them that one of your CS agents told me that my previous order won’t count as cancelled when it comes to monthly evaluation & it will be added in the “error” section. Here’s what their reply was considering the order not being count in the monthly evaluation:
I understand my partner told that it was not going to be included, I do apologize for the misunderstanding, that information was not correct.
You can improve your order completion rate by completing as many orders as you can. If you have more orders completed that canceled orders, your rate will improve.
So basically, it wasn’t correct as the CS clarifies. And yeah, I now have to face the consequences of a buyer who communicated with me in a rude behavior, got the work for free & his money was refunded while what I got was a strike on my order completion rate. I’m not creating this post for complaining tho, I just want to correct the information as well. Hope you all have a good day!