It seems there is a correlation between using the new “promoted gigs” feature and being demoted to the last page in any given category.
I’ve been one of the top sellers in the video category since 2012 and tried the “promoted gigs” feature about 2 weeks ago just to see if it would help bring in more sales. Unprovoked by any issues with buyers (everything was fine and my buyers are 100% happy) I received a notification that none of my gigs qualify for this promo anymore due to quality. I thought that was strange since the quality of my gigs is undoubtedly excellent. Just a few days ago, a household brand that we all know and love hired me for training videos. Quality most certainly is not an issue. Again, my buyers are always happy and there have been 0 issues with orders to provoke a demotion in the system. I say this not to gloat, but rather, to provide context regarding the issue.
After receiving a notification that my gigs can no longer be promoted, my profile suddenly sank to the last page in the video production category. Fortunately, customer support was able to rectify the issue and the problem was fixed within 24 hours.
Flash forward to one week later, and again, the same issue occurred. Support now claims the algorithm caused this to happen but won’t disclose any further information.
Upon further review, it appears other people here on this forum are experiencing this same issue.
I hope that sharing my experience here publicly as a seasoned seller will encourage other people to post here and also message support if they are facing the same issue. You aren’t alone. I also hope that by posting here, this issue will be brought to the attention of the development team because CS is refusing to take this bug seriously.
Please comment below if you’ve had a similar issue.