A couple of weeks ago, I had a buyer spam me with 17 messages. After blocking this buyer, he then placed an order and asked me for my Skype address.
Long story short, I would NEVER agree to willingly work with such a person. I was bound to complete this persons order, however, (after insisting that they provide written text instructions) due to the fact that canceled orders can be pretty devastating as far as ranking goes.
So, I did provide this person with 300 words of content exactly to their specifications. The only problem? According to them, I completely missed the mark and they asked for a refund. - Talk about being predictable.
I refused and directed the buyer to CS, never to hear from them again. The only problem is that today, I have noticed that my orders completed ratio has dropped to 98%. Looking, I now can’t find the order in question anywhere in my pending clearance or completed orders line up. In this case, I’m guessing that the buyer has somehow managed to wrangle a refund.
Now, this really annoys me. My only canceled orders this year are the result of people saying “sorry, I ordered by mistake,” or people ordering products which I do not and have never provided.
In this case, would it be so hard to add a function to the resolution center where if buyers place an order by mistake or scam buyers place orders after sellers have declined projects, orders can be canceled without adverse effects on rankings?
Situations like this simply aren’t fair and the function would be easy to implement given the fact that mutual cancellations used to be treated this way anyway.