Countdown Problem



i have question, i received an order, but the buyer didnt provide the requirements, and the countdown havent start.

i tried to contact the buyer but still no reply from his side .

so now what will happen if the countdown havent started ??


Click the nudge button. Wait for requirements to be submitted or cancel.


Nothing will happen. The order is basically stuck. If you have sent a message to the buyer already you might want to follow up again after 1-2 days. The timer won’t start until the buyer submits requirements. If you still don’t hear anything back you can cancel the order in a couple of days.


thank u for ur reply :slight_smile:


All are right to saying this to right, you can contact with customer support of :slight_smile:


go to order page, click NUDGE buyer. will be respond