I see a lot of talk in seller forums about buyer requests and how useful (or not useful) they can be. It occurred to me while reading them and utilizing the newer response format that buyers have just as much trouble. I am a buyer as well and have posted requests for my needs although most of the time I read the requests as a seller looking for work.
1.) There are several ways to initiate a buyer request so I’ll offer just one to keep this as simple as I can. If you’ve had difficulty finding just the right seller or you have a unique request, you can go direct to the request area by clicking on your Username at the top of the regular Fiverr page, selecting My Orders and then selecting Request a Gig. Then click the big green button to Request a Gig.
2.) You have a brief 120 characters to describe your need. You will also select a category and a subcategory.
3.) I’ve seen many Buyer Requests that were typed out in a hurry. Perhaps they wrote ‘I’m looking for someone who will make me a video with puppets and do a voice over of Charlie Brown and Lucy with the pupp’ That’s it. I assume this is due to folks who get frustrated and just stop there, click categories and submit. This isn’t going to work well since a seller reading it will have about a third of the information needed.
4.) Another common mistake buyers make is to write something like this ‘I want writer, native USA english to write weekly. MUST send samples or be ignored.’ This is going to yield very frustrating results if you get answers. Sellers have VERY limited options to reply to you and they cannot message you directly except in a brief field they are given. They may think “I don’t know how to send you samples” and they either respond with a mis-matched gig and get ignored, or they just don’t respond to you at all.
5.) If you can’t summarize what you want with a few words, few demands and in readable text - you will probably end up with little to go on. Elaborating can be done AFTER you get seller offers.
6.) Now for solutions! When submitting a buyer request, here is one way to do it well. Write a brief request that is to the point. Clarification comes later! Examples:
-Need a video with voiceover in Peanuts character voices.
-Need original posts for gardening/fresh cooking blog.
-Want exciting names for us to choose from for job fair event.
7.) So, I know - you want the video with subtitles and the blog posts in fluent English and no less than 20 names to choose from. That’s OK! It is fine to sort that out later. You may get a lot of responses but most will be easily discarded. You can eliminate fast by excluding:
-People who reply to your request but cannot write coherently can be avoided.
-People who respond but they have no gigs even CLOSE to your request and didn’t write any message.
-People who write you a message that says they don’t do anything for five bucks but to contact them
at yadayada.c0m are not even on Fiverr for the right reasons. Ignore them!
You can toss all those out in a few minutes and write back to the few that are left.
8.) What Not to Do: If you actually want to find someone on Fiverr there are some no-no’s to avoid. You might be able to get away with them, but I promise you it generally goes smoother if you don’t rub against the grain. DONT’S:
-Don’t demand the seller do heavy over-delivery, send free work or do an interview to win your business.
-Don’t say that you are offering long term work or you want a quote for ten 25,000 page e-books. Fiverr is a
bargain marketplace where you will do well by starting small. Try a seller out for $5-25 and go from there.
Spend what you can afford to risk. You can make those big deals when you know a seller well.
Take note: Most veteran sellers have been told many times that the buyer will want a LOT more work if they do well, spend 8 hours on a $5 order and then the buyer says it’s awesome but disappears.
9.) If you are not a native English speaker or aren’t sure about your wording - get a trusted and honest co-worker or honest friend to review your request. (Don’t ask a family member who will say what you want to hear.) If wording isn’t clear to the seller, they may not reply. Worse yet, they may reply and make a promise to you based on a misunderstanding.
-Do utilize the character number you have when you write your request. While going too long or using too many
irrelevant words can hurt you - use what you need. Remember not to use references like “tonight.” The seller
doesn’t know your time zone. Use details like “need in 24 hours” not “need by 5PM.”
-Do remember sellers have limited options to response. If the gig they send you isn’t an exact match, look at
other gigs the seller offers to see if there is a closer one. If interested, message them.
-New sellers can be great too! If they don’t have reviews yet, choose one who communicates OK, has a realistic
profile picture or logo and has a good gig description. Start very small, especially with new sellers.
$5 spent to find out how it goes is much better than $50 spent and lost/refunded.
Bonus Tip for Sellers: If you are a Seller (not a Buyer) DO NOT USE A BUYER REQUEST TO ADVERTISE. BUYER REQUESTS/REQUEST A GIG IS FOR BUYERS LOOKING TO PURCHASE A SERVICE. Whether on purpose or by accident, sellers should not be using buyer requests for anything except to submit an appropriate gig offer TO a buyer.
I hope that helps and I don’t claim it’s perfect - if you have things to add or correct as a buyer or a seller, go for it!