Fiverr Community Forum

Credit card charged but no order went through

Hi i made a payment but i accidentally left the app so i was not sure if the order went through. When i checked my credit card, it had already been charged. But there is no record of my order. What should i do now? Thanks

2 Likes

you should to login your id and go to buyer mode you can see your order.

I did. But there is no record of any order placed. Somehow the payment went through but the order didn’t because i closed the app accidentally right after i clicked the payment button. So I’m not sure what happened next

Contact Fiverr support immediately. They will check and resolve this issue.

Contact Fiverr support immediately. They will check and resolve this issue.