Fiverr Community Forum

CS canceled an order even before I could deliver!

Here I am burning the midnight oil working on a buyer’s order that is due in 15 hours. The aim is to write 7 articles on different but related subjects. I am almost completing the sixth article when I get a message that Customer Support has canceled this order. What baffles me is the order deadline hasn’t elapsed yet and I haven’t delivered anything yet. So how does the CS know I won’t deliver this order so that they can cancel it? What is Fiverr becoming into lately?

Now, my order completing rate has taken a hit and I’ll be demoted, not to mention the many hours I spent writing these six articles. What am I going to do with them?

I think I am done with Fiverr!!


I’m sorry this happened to you. Did you get any reason for the cancellation?

From what you wrote, I can assume it was a chargeback. Otherwise, I don’t see any reason for CS to cancel your order before you delivered.
Unfortunately, chargebacks happens a lot around here recently.
Hope it won’t happen for you again.

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I haven’t received any reason why it was canceled, but I did check the buyer’s profile and discovered it’s no longer available which only means this was possibly a chargerback. It’s so frustrating!