CS cancelled an order over a month after being marked complete and gave the buyer a full refund, meaning he can keep my work for free. I haven’t received a reason for this yet, but I had a bad experience with the buyer asking for more than agreed on the custom order and accusing me of delivering incomplete work. For content, I delivered a small program (few lines of code) to create a data frame, so the requirements were very objective and the extra work was only mentioned after accepting the custom order.
I reported said buyer to CS for a range of ToS violations, but nothing was done. However CS seems to have taken his accusations very seriously, as I have recently received a message from CS regarding this order, asking me to deliver what I “owed” the buyer. I explained the situation and sent evidence of delivering everything agreed and the CS agent agreed that the delivery was complete. I was very pleasantly surprised CS agreed with me and I thank that agent for being so helpful, but I still wish CS could investigate a bit before sending me a message asking to deliver what I “owe” this buyer or ask for some evidence before going after sellers.
After that experience I thought the issue was over, but now this happens. I wish every time a user made a complain regarding the same order CS could access all the other tickets to assess the situation and give a warning to buyers reporting the same thing again and again, so I don’t have to explain the situation every time (this story goes on for a while now).
I’ve contacted CS to once again explain the situation. Not sure if the outcome can change, since I don’t think they can make the buyer pay me again, but we can hope. On the bright side, this buyer now received my work for free, which is what he wanted, so hopefully he can leave me alone.
Many thanks for listening, rant over