CS had suspended (I didn’t even know this) me from contacting them.
I have an issue with my “Response Rate”. My “Response Rate” is constantly dropping. Today morning the rate was at 98%. I just checked now. It has dropped to 96%.
I have responded to every single message which I received. I have even unmarked spam messages and replied to them. I read in the forum that by not replying to spam messages makes the response rate decrease.
I am assuming my “Response Rate” is dropping because of these spam messages. I did receive quite a few spam messages recently. The users also got removed from the site afterwards. Is this causing the problem? I fear that I might lose my current “Level” if the “Response Rate” keeps on dropping.
I wanted CS to resolve the above issue. I sent the message twice but unfortunately, it looks like they have suspended me from contacting them. I concluded this from the URL and by not receiving confirmation about the ticket.
How can I contact CS?
Thank you everyone for your help.