Custmer asked for cancel


#1

Hello!
I’m experiencing this now:
I sent a preview to the client and he changed his mind, he wants more than asked in the beginning, I explained him why it can’t be done in that way, so he messaged me:
“Ok this won’t work for me
I will cancel the order and agree to pay half”

What can I do in the dashboard to cancel the order making clear that he’s the want who wants to cancel and also mark the option to pay half?

Thanks


#2

There is no partial payment option.Yes you can write in the cancellation reason but you have to check your cancellation rete


#3

Yes, but the system doesn’t allow to pay after cancel. What can I do?


#4

After cancelation you will send another half price gig. That way you can get half payment.


#5

You will need to take another order with the half amount of the current order as the price. Fiverr doesn’t provide any feature to reduce/modify/edit the order amount.