Fiverr Community Forum

Custom Extras disappeared!

Two of my gigs have the same problem: when creating a Custom Offer the Offer Scope (where you choose the extras) aren’t there anymore. As a result I’m not able to send Source File to clients who requested it.
Curiously, this problem is happening only to my only two gigs that are selling. I have contacted Fiverr Support already and told me to:

  • Update Flash (done!)
  • Try other browsers. (Check)
  • Remove cookies and history (just did that)
    …and restart my browser. However nothing seems to have helped. Has anyone experienced the same problem? Did I (in a stupid moment of those that sometimes everyone gets) maybe miss something on an update or should edit my gig?

Anyways, a big thank you to anyone out there who took the time to read and maybe answer something.

1 Like

Try to send source files using Fiverr app on mobile devices.
If nothing happens, again contact with customer support.:slight_smile:


Thank you! Will try this with next orders!

1 Like

Good luck for your next orders.:slightly_smiling_face: