Fiverr Forum

Custom Orders are not included in the stats?


#1

It looks like custom orders are not included in the stats. Has anyone else noticed this?

One of my gigs is only showing 3 orders but has more than that, and most are custom orders in that time period.


#2

I didn’t know that. Over 50% of my orders are custom orders.


#3

If you have lots of custom orders it can be misleading to look at the stats I have noticed.
The stats don’t take into account the size of orders also. A gig can show one order a week yet that one order can be huge.


#4

Yes…this is a big problem. I just hope they get it right, the average customer review filter is not working.


#5

I suppose they look at the stats to see how each gig is doing but if so there can be a gig making a huge amount for someone but this is not reflected in the stats. I’m not sure what the criteria is for a gig’s placement though so I may be wrong.


#6

Hm, I have almost only custom orders actually, interesting.


#7

Just did a quick look and I have one gig which only had one sale in the past 30 days. It was a custom order and it shows in the stats.


#8

Bringing in a different note, I once asked support how they evaluate a “user success” meaning, one seller can have 1000 x $5 reviews whilst, one with just 200 reviews can have 200 x $100 reviews. In truth, the one with 200 reviews is much more successful than the seller with more reviews.

Interesting, no?


#9

The one thing missing from the stats is how much each gig earns every 7 days, every 30 days, etc.


#10

My orders are about 90% custom and they appear to be included in all my stats as far as I can tell.

I remember there was a period right after Fiverr created the custom offer feature that custom only showed in stats if it was linked to a regular gig. At that time you could make a custom offer without connecting it to a gig. Reviews on those also did not display on your page.

I can’t remember exactly how long it took them to fix it, but they did. I think you have to attach them to a gig now. I guess if your account was bugged when they made that change, it could have done something different. I haven’t seen it mentioned anywhere in a long time.