Pretty straight forward. Customer messaged me saying that they made a mistake on their feedback and for me to change it. I told them we would need Fiverr CS to help. I created a request in the resolution center to ‘modify feedback’. In the notes I put. “Customer is requesting to change feedback due to error. Customer ******, this is the form you requested to modify negative feedback”. Customer updates their feedback, next day I get an Official warning from Fiverr, warning me about soliciting positive reviews from customers.
Now in hindsight, I can see where the Fiverr bot may see the line of “modify negative feedback” as me asking them to change it. However, this is not the case. I messaged Fiverr CS to let them know of the mistake. No surprise to receive a canned response letting me know about Fiverr ToS warnings in general.
Since the day of the warning my Fiverr search generated business has fallen by about 50%. I waited 2 weeks to see if any changes, but none. I still have my repeat customers and my marketed customer orders, but the Fiverr generated traffic is still a large chunk of my Fiverr business. Lesson to you sellers out there, be careful how you word your messages. Especially when you have no ability to have a human being review it.