So i have a gig for video to blog/article and the max video length is upto 5 mins. Now i just received an order where customer has sent a 60 mins long video to be converted into an article. I have messaged the customer as well as the resolution center but 1 day has already passed and it is a 2 days gig and i have no answer so far. correctly.
I have another gigs that go upto 30 mins but none for 60 mins but the customer selected the cheapest gig for his video. This is really unfair, why should i be the one hassling over it when clearly it’s the customer who has not placed his order
What am i suppose to do now? Would the order cancellation have any impact on my profile or rating?