Hi, I’m selling art on Fiverr.
Recently a customer bought a portrait from me. The sale went well, was closed after three days with no review left, and they later returned to order a second piece of art. Then things turned weird … I don’t think my customer read the gig closely, despite my asking clarifying questions and prodding them to do so.
So when they found out their piece needed to include another 10$ extra to get what they wanted they became irate. They’ve started asking me to do that portion of the work for free, and (I believe) implicitly threatening to leave a very negative review if I don’t comply.
This is unpleasant behavior, and I can’t afford a bad review so early. Even though I’ve already thrown a few hours into this new job I would like to simply refund their current order and cut ties with them. However, if I do this will the customer be able to leave a 1 star review on either the refunded order or the earlier one that was closed automatically? Thanks for your time.