I’m an illustrator and new to fiverr and my first customer sent a direct message asking for something specific, with sample images how he would like the image to be.
I made a custom gig to his preferences and he accepted.
I spent 5 hours creating the illustration exactly as he described and submitted it.
Then the problems started.
He asked for amends which were extensive. I accepted the amends and made a full set to his requests which added another 4 hours of my work.
He came back to request more amends, this time totally outside of the scope, in direct contradiction to all the points he raised when I designed the gig for him first time.
I explained that since that would require a full redraw, I would do that for him, but I would need to charge it as an extra.
He refused point-blank and insisted that I cancel the order. I searched the forums and it seemed that the consensus was not to do this. So I followed the conflict resolution settings, re-firming that since the customer had changed his mind, I would be happy to create a new illustration, but he would need to pay for me to do that.
He retorted that I hadn’t delivered what he had asked for and here’s the kicker - he had already asked two other designers the same and they had done a similar illustration to me and had ‘failed’. I really get the impression that he’s trying to scam me and waste my time.
Do you have any advice or experience of the same thing and how can I resolve it?