Fiverr Community Forum

Customer paid a month ago but never messaged me

Hello thanks for reading,

I have a buyer who already paid the five dollar charge yet hasn’t messaged me for me to be able to deliver his order. Is there any way I can email him so he replies? I have messaged him about six times already.



Okay, cool. Thank you.

There is no way you can contact any buyer directly approaching his email address. Besides contacting outside the fiverr is not recommended and will land you in trouble zone.

The best thing to do is keep NUDGE them and message on order or message via conversation area.

There were so many orders in my list which were incomplete, and buyer not submitted order details. So i keep nudging them and sending messages within fiverr. When i keep doing this, eventually some buyers do realize and send order details.