I have problem with seller. I order a logo, after seeing the first delivery which is an image copy than logo, i requested a cancellation. Seller refused to cancel and sent one more internet image and marked the order as delivered. I raised this to customer care to resolve the issue, since 3 days no response from them. Meanwhile, I am getting a message from fiverr, delivery made and money will be released to seller automatically.
Two things wrong here,
- Once dispute is made, seller won’t able to make any delivery and automatic release of funds should be stopped. This is process gap on Fiverr side
- Customer care, not responding at all, despite of my message and no customer support numbers, this indicates Fiverr customer support levels, there is no other forum I can report.
Only option left for me to go to social media to publish this experience.