Fiverr Forum

Customer Service? I suppose you want another $5 to get back to me?


#1

I hired [fragglesrock] to do a chalkboard graphic for a small poster. I accepted it, however when we went to print it it was too small to print above about 4 inches. I need a small poster, not a stamp. So I contacted […]. Nothing. I contacted customer service at Fiverr. Nothing. […] again. Nothing. It’s just five bucks, but the lack of professionalism - both by creating a file far too small for the definition of what [fragglesrock] advertised under (Posters & Flyers) and then customer service ignoring me tells me that perhaps you should lower your prices to a buck? Someone needs to get on the ball and step up.


#2

Please check the print density (dpi) of the file. Perhaps the seller did not specify the actual print size and the printer was unwilling, unable to adjust to a different size that the file specified. I may be able to check it for you.


#3

You can step up by requesting a modification and forcing the seller to respond or cancel. You are in complete control. Request a modification before it is too late.


#4

Oh man, don’t give customer support that idea!


#5

It’s too late for a modification in the traditional sense - I accepted the design before going to the printer and learning they gave me a small image. I figure I’ll just ask for the exact design resent as a larger file. No response. It’s unprofessional. Hey, for five bucks I’ll hire someone else to redesign - it’s not like the other guy was a super genius. He used a basic template and didn’t follow instructions the first two times.


#6

Did it give dimensions in the original gig? Perhaps it was for a low res and you needed to upgrade?

Regardless, NO communication is NOT okay. Hopefully you can get what you need!


#7

The printer is a friend of mine. He said I should have received a pdf or a larger file. Just the fact that the seller marketed themselves under Posters & Flyers, the minimum print size should have been 8.5 x 11. I will check the dpi - thanks!


#8

Reply to @nicnaz: You’re welcome. Hope it works out for you.