Fiverr Community Forum

Customer service not responding for 5 days

what is the reasons for , i am sending msg in fiverr customer support but they are not reply me. how to solve this problem plese help me

How many times did you message them about the same thing?

That’s why, they only reply if you send one ticket on a subject. They ignore you if you send more than one.

i messaged him 3-4 times but they didnot reply any of them

i sent only 1 ticket before 4 days ago i heard no response from their side so i tried again yesterday i see that my tickets are open but they are not replying me
what to do now any suggestion