There are a lot of pieces involved to creating a successful business and one aspect many people seem to forget is that you have to generally care for your clients.
Here is my breakdown for efficient customer service.
- Let Your Clients Know: If at all possible, message your new clients telling them that you have received their order and are working (or will be working) on it.
Why: This keeps your client from guessing. It also shows that you’re putting in the time and effort for them.
- Updates: Regularly update your client (unless requested otherwise) on the status of the order.
Why: This assures the client that their work is getting done. They’ll also be able to add any input needed for their project’s completion.
- Quick Response: Always reply quickly to your clients messages regarding their questions or concerns.
Why: No one likes to be ignored, especially when they’re giving you money.
- Professionalism: Always be professional and impressionable. Be friendly and don’t be afraid to chat with your client if they seem as friendly as you are.
Why: Being likable will greatly improve the chance that your client will come back to your gig.
I hope this helps out. Have any more customer service tips? Add them.