Customer Services Need A Huge Improvement

[in2town]

I have to say I am shocked with Fiverr customer services. I have never known a company to be so slow in responding. I have had one ticket open for over three days and another one open for over 24 hours. What is going on.



In the past couple of weeks I have heard about people leaving fiverr and going elsewhere because of the way things are going with customer services, when are they going to get their act together.

[voiceoverwork]

@in2town



On the flip side, I have an excellent record with Fiverr support and I use them a lot.



They are fast to respond and very patient. Case study; I’ve had a technical issue going on for over 2 weeks. Support has contacted me almost daily for updates. And just this morning the the issue was resolved.

[in2town]

It seems you are the lucky one, many people have had problems with customer support, and still I have not had a response from them, very shocking