Fiverr Community Forum

Customer support contact

Hello Guys,
Please share customer support email of fiverr.

3 Likes

It’s support@fiverr.com, but you can also contact them through the help desk at the seller help centre.

hey, i am need to contact them, but first i want to learn everything about this experience so can explain the procedure ? i want to know how much time they take to respond and any limitations to write.

I’ve only contacted them through the help centre where you can create a support ticket. You can create a support ticket at:

https://www.fiverr.com/support_tickets/new

Currently it can take around 10 days for them to respond to a support ticket.

1 Like

May be its depends on what seller level you are, I opened ticket at 2 am and got reply at 4 am, Just in 2 hours and later next day about 16 hours my issue was solved and got another message from CS and everything was warped up in about 17 hours !

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i am a no level seller yet, tho its because of my order completion rate as i was unable to sell for few days in past. but i just opened a tick so lets see.