Fiverr Forum

Customer support doesn't reply!


#1

Hello, I’ve contacted fiverr customer support in Sept 2nd, Today its Sept 5th and still not reply!

Are they ignoring people or what exactly?

anyone facing the same problem? thanks.


#2

There seems to be a delay right now, they must be pretty backed up. I recently waited 4 days as well.


#3

Hello, I as well submitted a request a few days ago and it has taken quite some time to receive a reply. I do remember last year they would reply in about 4 hours; however, I think with the large increase in users they are a little overwhelmed at the moment.


#4

That usually happens. Sometimes, you’ll have to do extreme measures just to get their attention.


#5

often 2,3 days


#6

customer support have high volume of tickets now days, so its take more time for respond. you can contact fiverr in facebook then he/she consider on your ticket in priority basis. sure. Thanks


#7

they don’t, 3 days delay still nothing. This is not serious for an online business like this.