Fiverr Community Forum

Customer support is not responding for more than 24 days

I had created a ticket to customer support before 24 days but did not get any response. I have just received an automated response from Fiverr and after that did not contact any human, 24 days have passed. I have also attached the screenshots. Please have a look. I need the help of experts why I am not response form customer support? Is there any issue on Fiverr side? Please reply to me if experts of Fiverr can help me.
Or All Fiverr user facing the same problem?

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You’re not getting any response because CS currently takes roughly 10 days to respond to any tickets. Wait another 9-12 days and then you should get an answer.

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@janali But I did not get a response more the 24 days. You can see my first request, its created before 24 days. August 11 mentioned in the screenshot.

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My bad, read too quickly. I don’t know if it’s wise to send another ticket to push them, I suppose you could click on it and add any extra details you might have to subtly push the ticket but if it’s still open, I think you might just have to wait longer.

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Make sure the ticket is still open. If it’s marked as “solved”, open it up again with a new reply.

If the ticket is still open, you can try sending CS an email with the ticket number in the subject line and ask them to attend to it.

Yes, this CS thing is increasingly an issue. We asked Fiverr to employ more agents. What they gave us was a redesign …

Not quite the same thing …

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@janali Thanks for sharing your knowledge. :slightly_smiling_face:

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@coerdelion Yes, the ticket is still open but, I think it’s a good idea to send an email to customer support. Thanks for giving me a suggestion :smiling_face_with_three_hearts:

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You appear to have another ticket that was answered “2 days ago” down on the bottom. Maybe they dismissed this one if it was similar to that one or thought it was a repeat for some reason?

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@melanielm Yes, I have received an automated response 2 days ago but not any human contacted me. Same response that I have shared the screenshot.

Are the multiple tickets you have open all for the same issue?

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Sorry I was talking to OP.

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@tanzeel_01 If you want help you just need to create your own new topic.