I am a level 2 seller of psychics services. I have been here with no problems for almost a year now. When I tell you I was getting 3-5 orders a day EVERY DAY for over 6 months…that is not exaggerating. Once I became a level 2 I noticed my orders dropping impressively as if all of a sudden they are not being advertised. I wait, weeks go by, no change, so I sent CS a ticket. How they responded was very unprofessional. Instead of answering my question, “why am I no longer getting orders as I was as a 1 now at a 2” I had 7 of my gigs immediately flagged for TOS violation. It seems those gigs have been slipping under the radar, even though they are the ones who approved them. SO…I turned off my 3 package choice, read the TOS and made sure my gigs were within 30 days of service length. The TOS rule is, “services shall not EXCEED 30 DAYS” Mine was set at 30, 60 and 90. So, once again, turned off the 60 and 90 and changed my description to be within the boundaries and resubmitted them for review. I get a message from support telling me until my gigs are in line they won’t even look at my problem.
Then I go to sleep. I wake up, look at my account and those same gigs are flagged again, for the very same reason. So upon investigation, I can see my packages have all been turned back on bringing my gigs back outside TOS bounds!! I go to my support ticket. All I get from support is treatment as if I am some newbie know-nothing here they tell me crap like clear your browser cache, go to the forum and ask for tips and tricks on getting new clients, share your services across social media, get some tips on proper use of social media, etc…ALL OF WHICH I HAVE DONE THAT GOT ME THIS FAR SUCCESSFULLY! I mean talk to me like I am less than a level 1 seller, I am a level 2, which only means I have worked my ass off to get where I am today using social media, tips and tricks and all that. That answer not only undermines the fact I am an experienced, successful seller on Fiverr not to mention I am a computer use expert and know all the tricks to browser setting, etc.
It is more than obvious that CS has not even looked into my issue and is unfairly targeting me for harassment. Let me warn you here, if you do not want Fiverr to see you, don’t send them a support ticket because with all the buyers and sellers on this site and the fact that they won’t even give out their number says they are lack of employees and do not want to deal with the hundreds of calls they would be getting from sellers for all sorts of legitimate problems, mostly caused by their lack of technological wisdom.
I also noticed that it took their flag messages 2 hours to get to me yesterday, and that reminded me that I have also been noticing it has been taking 2 hours or more for sales and notifications to get to me. By the time I was getting orders they were already 2 hours old. That started happening recently so it has only happened a few times given the fact all my sales are gone. As of today, 4 complete days without 1 sale. And this is coming from someone who was getting 3-5 sales a day, every day for over 6 months straight. I made level 2 in about 7 months if that tells you anything. Now…nothing. SO I sent them a message yesterday about that too, about getting orders and notifications already 2 hours old, know what they did? Closed the order without helping me at all! WIthout saying a single word. My tickets and issues don’t matter apparently. So I have AGAIN revised my gigs to be within TOS guidelines, I can guarantee they will flag them again and continue to mess with me. I am telling you all this because you need to know what sort of place Fiverr is. We’ve all seen this before with Examiner.com destroying themselves doing the very same thing FIverr.com is doing, treating their sellers/writers like second-hand trash and their buyers/advertisers like gold even when the buyer is wrong.
Fiverr is on a road to self-destruction, they fail to understand that they only exist because of the sellers, without the sellers there would be no business here. Just as others in the past have done, they are and will destroy themselves for treating sellers this way.