Fiverr Forum

Customer Support Not Responding to tickets


I have submitted a ticket to customer support 3 days ago and still it hasn’t even assigned to an agent. They says that it will take around 24-48hrs but its past 72hrs now. Is this something experience by others also.

I get it that it can be delayed due to CIVID-19 pandemic. But my last ticket opened 2 weeks before had proceeded within 24hrs.

Best regards

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Some users wait for 5-10 days. Everything seems to be delayed now.

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None of us can help you with this. Customer Support is extremely busy – this I can confirm from comments an agent told me within the past few days. I know you want a quick answer, but you really do have to be patient. They will address your ticket when they are able, and if it is something they can assist with.