Fiverr Forum

Customer Support -Security Question


#1

Hello everyone,
I need a help. I hope that anyone helps me with a good suggestion. I created a request on Fiverr Help Center before 17 days. But they haven’t response yet. It was an emergency. Now what can I do?
Note that, The request was “Security Question” Related.

Thanks,
Younoch


#2

Hello, we can’t help you.
Sorry about this.


#3

Sending them a polite follow-up question through the same ticket wouldn’t hurt I believe. They are people, things like that can happen.

Best of luck :slight_smile:


#4

I doubt if they tell people the answer to the security question.


#5

Fingers crossed they don’t :slight_smile: but I guess they could verify if the seller is the legitimate account owner and help him/her reset the security question.

People, start noting down important credentials in pen and paper at a safe place for future reference. It saves time and peace of mind!


#6

Oh no! That’s I have no way for this problem.


#7

I’m not sure what they do but maybe they have some other way.


#8

Is the original ticket still open? Did you send more than one ticket? If the original ticket is still open, you can just add to it and ask them how to verify your identity so they can assist you. If they don’t have another problem with your account or something you’ve done they can instruct you on how to send identification to them.

If you created just one ticket and it’s closed, perhaps they sent you instructions and you somehow missed that opportunity. If so and you have no other open tickets, you can open a new one. If you created multiple tickets on this situation or if you broke some other rules, they may not consider your account in good standing. I don’t really know how to advise you in that case, but you could try and contact them again.


#9

Reopen your tickets now. i think it will solved by fiverr team as soon as possbile


#10

Thanks for the suggestion.


#11

Dear Fonthaunt,
The ticket still is opened and I have knocked them serval times. But I didn’t get any response. Another point here, I didn’t create any other for this reason.

Oh, yah! I forgot to say, I’m level one seller. I can’t add any Payoneer Account for this reason.

Thanks,
Younoch


#12

Dear Fonthaunt,The ticket still is opened and I have knocked them serval times. But I didn’t get any response. Another point here, I didn’t create any other for this reason.
Oh, yah! I forgot to say, I’m level one seller. I can’t add any Payoneer Account for this reason.
Thanks,Younoch


#13

They usually reply in a fairly short time, so I’m not sure what else to tell you. You can try and give them out a shout out on the Support social media pages (Twitter, Facebook) and include your ticket number. You might also double-check your spam folder in email to make sure you didn’t miss instructions that were sent directly to your email address. Sorry, that’s all I’ve got for you. Good luck!


#14

We can’t help you regarding this issue. try to contact them again.


#15

OK. I will do this again. Thanks. If I will able to solve this problem, I will inform you.


#16

Finally they response me and problem be almost solved.