I think sellers are awful treated here on fiverr. I have in total 450+ sells and i think customer support is totally unfair towards sellers.
I work hard day night i didnt even sleep… i send every file that client needs and answer them. I have 1 hour response time. I offer unlimited revisions to my clients. Many times i send more than they ordered. But here how my effort for 2-3 weeks without sleeping someone can ruin in 3 days.
- Order for 30$ and you start working. You read the brief and carefully do everything. They buyer ordered 1 logo i was sending 2 logos, i cant do 1 … never do 1 logo thats my practice of work…
Client is away for days / no revisions / no chat…
- Order was automatically closed by fiverr
- Buyer comes , leaves 1 star rating, speaking lots of awful things on your wall rating… and he is gone.
What he gets… he gets the logos.
What i get. I get 1 star rating that ruins my overall rating LIKE A LOT. and i cant do anything!
Customer support cannot delete that rating, even if you offer cancellation or money return… EPIC!
Someone else with similar experience?