the seller ordered the wrong package without contacting me before ordering despite writing it everywhere " contact me before ordering" even it’s clear from my packages description that his requirements are only included in the standard package.
Now, he wants the standard package editing with the price of the basic package which is not acceptable. and we agreed on cancellation.
I contacted customer support to cancel the order 3 days ago but they haven’t responded yet and the order delivery timer has only 10h left!
What if the support canceled the order after the delivery time is ended? will that affect my Delivered on Time rate?
I don’t want to cancel it from the resolution center because that will affect my Order Completion rate.