So, I opened up a ticket and cs haven’t replied to it. It’s been 8-9 days. Anyone else facing the same issue>?
4 days and counting here…
CS are extremely overworked at the moment - they really need more agents.
Have your respective tickets been assigned to an agent yet? If not, email firstname.lastname@example.org with the ticket number in the subject line and ask them to attend to it … this sometimes works.