I have an issue to be solved by the Fiverr. I had one order (let’s say O1)with the customer. In this order, I had delivered the file and he gave me 5 stars for the service. After some time he came back and told that product design defected (Mirrored wrongly) and he got that design printed already(he ordered print more than 20,000 pieces without checking the design on printing). I apologize, corrected the design, offered him a discount on the next design then.
he came back with another order (Let’s say O2) now. Considering the last issue, I didn’t charge him a high price. I made the minimal design with an already existing logo and it doesn’t match his expectation. He got angry and refused to proceed with this order. I tried to convince him to give me a chance to modify design until his satisfaction but he drags previous order issue in this order. now he wants me to pay for the mistake that he made on the printing website for O1. How can I pay the money for the damage caused him on a third-party printing platform?
He informed me that he is going to hire a lawyer for compensation of the O1 from me. I already have accepted the dispute for the second-order O2 and offered the free design for it but he is kind of thretening me by the legal warning.
I want to know if I am at the fault and I have to pay for his damage on another website?
Please share your suggestion