Hello everyone, I’ve been on Fiverr for some 4 months now and, until one month ago, my response rate was 100%.
In fact, my average response time is 1 hour.
The problem is, recently I have noticed that my response rate dropped down to 83%, even though I always reply to everyone.
While scrolling through my completed orders, I noticed one that had this caption: “customer is waiting for an update from you for 32 days.”
Now, obviously the order is marked as completed and the customer made a question, and accepted the order right after, not giving the time to reply.
I replied to the question in the inbox, since it’s a recurring customer and we often talk there, but apparently Fiverr thinks I’m not replying to him in the order page, even though I’m not able to.
Is there a way to fix this or should I contact customer support?