Hello! I’m a pretty new seller and I need some help.
My gig is about logo design. I had this customer come to me and first request a discount on the premium package (ends up being $20 instead of $30) because I want to get a larger customer base. The package includes 3 concepts and 5 revisions.
When I was designing the logos, the customer was fine in choosing a concept he liked and even provided an example to what he wants. Later, after showing him the logo I have so far, he always finds something he wants to change, so I do it.
The problem is this always has happened when I fix the logo and he’s too vague about what he wants. He says things like “make it unique” and “be creative.” It always turns out that what he requested isn’t what he wants. When I ask for details, he only responds hours after I ask and at night (despite our time zones being close to each other).
I delivered the logo after asking for his final input (I made sure to clarify this was his final input). Then I see a message saying he doesn’t like a little detail and he wants me to revise it. He also says he wants “something to fit with the design” and to “be creative.”
This revision would be his sixth (over the five revision limit). Also the digital program I’m using keeps crashing so I can’t fix it either. What should I do?