Fiverr Community Forum

Customers keep having trouble downloading attachments

Hello! I’ve had my recent customers asking me to send them their files via email, because they seem to have problems downloading the attachments (jpg, png, ai files).

The first couple times I thought it was a misunderstanding of the platform on their side, but recently more and more customers are telling me about this problem.

I hope you can fix this soon, even if it’s only a UI problem. It’s probably not intuitive for them, and it is making us have an extra step in the process.


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