Hey everyone! I’ve been using Fiverr as both a seller and buyer for some time, and I’ve experienced a dilemma that I haven’t encountered before this week. I know this is a very long post, but I’d love to hear your feedback and recommendations about my scenario.
Recently, I posted a custom order request for someone to work on my website. It runs on a framework called Bubble. Essentially, editing the website requires a good bit of knowledge and experience of the Bubble framework to get things done properly.
I couldn’t find too many sellers who were available due to a high work volume, so I posted the custom request and a seller offered to do the work on my website. Initially, she wanted to charge $120, but she convinced me to pay $500 for a total rework of the UI/UX of the website. I was a bit hesitant due to the high budget, but I agreed as she insisted she would only take the $500. She listed out the things she was going to do to my site, along with very specific alterations I wanted to be done to the site.
After two delivery extensions that spanned nearly a month, the user made some changes that ultimately ruined my website, and she barely did any of the work that was a part of our agreement. Even after reaching out, she would claim that the work had been done when there was very little done on the site.
I contacted Fiverr support, provided evidence of my claims, and they refunded the money to my account. The seller, of course, was very unhappy and claimed that I was being “very unfair” for not providing any compensation for her work.
As stated before, she did none of the agreed work and broke a few pieces of my website to the point where I have to essentially restore a backup of my site and hire someone else to start over at the same point as when I made the custom request. (This ultimately makes me feel as though she didn’t actually have the experience or knowledge on how to do the work in the first place, but I’m not sure that is even relevant to the point of this post.)
With all of the information above, the seller is still adamant that she deserves some type of compensation for her work. I don’t think it’s fair to pay her for essentially wasting a month of my time and breaking my website, but what do you think? Does she deserve some type of compensation? I feel bad for not paying her since she did technically work on my application, but I’m just frustrated about the whole ordeal.
Thanks everyone for your feedback!