Three months, no cancellations until today. I’ve worked with some buyers that are either ignorant but this was probably my first working for someone that was willfully unreasonable.
A buyer makes an order with me and I deliver it the next day only for him to come back after 3 days to tell me that he and his partner didn’t the quality of the content provided. Naturally, I ask him what he didn’t like but in return, he tells me that he doesn’t like the overall quality.
At this point I was scratching my head, going through the content I provided and after going through it multiple times I couldn’t find anything that might have been the cause. Turns out, the buyer had no idea what he was dealing with or what he wanted. He had no idea about how SEO works, about how Fiverr works, and quite frankly didn’t even have a single clue what kind of content would be successful for his product.
I try to explain it to the guy, like in-depth, after giving up on explaining I deliver the file again and ask him to highlight or at least point out what he doesn’t like. the buyer comes back today, making unreasonable requests that are incredibly vague and downright ludicrous. Even after I’ve tried explaining and asking for what changes the buyer wants he keeps asking for extremely vague stuff that makes no sense.
Naturally, at this point, I’m fed up like I just wanted to get this guy who’ literally knows less than John Snow off my back and I decide to cancel the order.
Here’s the real kicker, the buyer had no idea how Fiverr worked and thought that I canceled the order on him without giving him the choice. Needless to say, I tried to get the situation under control and this is the response I got
“I am sorry I am not going to look at it anymore, you refuse to listen to my valid concerns and cancelled the order on me. This is not how I do business, I have already contacted the customer service about this issue.”
Worst of all, he still hasn’t accepted the damn cancellation request so the timer’s still ticking. I’ve contacted support on my end to ask them to cancel the order but damn is this frustrating.
Any tips on how to deal with this would be vastly appreciated.